![]() ![]() This message is associated with Microsoft 365 Roadmap ID 88504 This secure, cloud-based remote assistance tool includes capabilities to enable group admins to resolve Windows technical issues in real-time with faculty and students using enrolled and unenrolled devices in their school environment. In mid-to-end of September 2022, we plan to release remote help in Microsoft Endpoint Manager specifically suited for school districts using Microsoft Intune. Updated August 18, 2022: We have updated this message to ensure visibility to impacted organizations. Now that we get how Remote Help works, let’s cover packaging the application.Īs I covered previously here, we use the Microsoft Win32 Content Prep Tool to package the Remote Help application and deploy it via Intune.Microsoft are releasing Remote Help for Microsoft Education A1 through A5 customers. Packaging and Deploying Remote Help with Intune The link gives you the domain URLs that you need to add to the allow list to ensure communications through firewalls and other security mechanisms ![]() The app uses Edge WebView2 browser control. *., *., *.Īzure Communication Service for chat and connection between helper and end user Telemetry and remote service initialization ![]() ![]() The architecture of Remote Help looks like this below:īoth the “helper” and the “end user” need connectivity to these sites below over 443 as referenced in the Microsoft docs: HostnameĪccessibility features within Remote Help Microsoft Intune Suite License ($10 per user).The Remote Help add-on license ($3 per user).The product is super simple, which is great for users and new administrators alike.Īfter this, it’s just as simple as putting in the code and clicking “Submit”Īs Microsoft shows in their article, they are very privacy-forward with the access grant workflow once you authenticate: Requirements for Remote Helpīefore going into using Remote Help, let’s briefly discuss the requirements. Choosing what settings you want (Enable, Allow for Non-Intune devices, and allowing/disabling chat)Īdditionally, they have a few nice things like showing your the history of Remote Help sessions:Īlso, they have a nice visual monitoring tab with average session times and total sessions:.The setup itself is fairly easy by just doing this: Access only works with a 6-digit code and users can decide if they want to grant full access or only share the screen. Remote Help is a new cloud-based solution that helps support users in a privacy-forward. Now, Microsoft has introduced Remote Help inside of Intune. Ideally, they needed a solution that delivered synergy with the Intune suite. Today, they have TeamViewer, but that can be a pricey solution especially at scale. With people moving away from SCCM, Microsoft needed a solution for remote support in Intune. We will talk about what it is, its requirements, cover the application deployment, and how its used. Today, we will be talking about Microsoft Remote Help (their new remote support platform) that lets you do a bunch of cool things. Another major aspect to Windows 365 at scale is being able to support users. Over the last few weeks, we got the Windows 365 app into production, MMR into production, hardware acceleration for the web client, and much more. Windows 365 is starting to step up its game in 2023. ![]()
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